1. Information we collect.
In general, you can browse the Site without telling us who you are or revealing any personal information. However, if you choose to use our services, we may require you to provide contact and identity information, billing information, shipping information and other personal information as indicated on the forms throughout the Site. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature.
Under some circumstances, we may require some additional information in order to authenticate you, including, but not limited to: your name, your address, or the last 4 digits of your social security number. We may also use financial information, including credit card information, to verify the accuracy of your name, address, and other information, as well as to bill you for your use of our services. Under no circumstances will any of this information be used to generate a credit scoring report that will show up against your credit.
Our primary purpose in collecting personal information is to provide you with a safe, secure online application which will assist you in sending, signing and filling out forms. In order to do so, Informed K12 must collect information to identify users, and to allow our users to identify each other. We only collect information about you that we consider necessary for achieving this purpose. If you use Informed K12 to send documents, we will encrypt and store these documents in an account and make the contents available only to those whom you invite to view or sign these files. We restrict our employees’ access to this information so that their access is only as reasonably necessary for us to provide services.
If you send us personal correspondence, such as emails, requests for demos or letters, we may collect information, such as name, email address and phone number, into a file specific to you. If you register for Informed K12 on another web site or use a web site providing a service for Informed K12 or a web site that helps facilitate your activity on Informed K12, that web site may provide personal information about you and your transactions back to Informed K12.
We employ software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence.
In addition to cookies, technologies such as beacons, tags and scripts are used by Informed K12 and our Site analytics partners. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the Site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We use third party tracking-utility partners to automatically track certain information to increase security such as IP addresses, email addresses, and other information through log files. We do not tie this information to other personal information we collect. This information is used to improve Site performance and not for marketing purposes.
We and third parties with whom we partner use Local Storage Objects (LSOs) such as HTML5 or Flash to store content information and preferences. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here.
We use your personal information to facilitate the services you request. We use your personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site to:\ resolve disputes; troubleshoot problems; help promote safe exchange of documents for signature and delivery; collect fees owed; authenticate users; customize your experience; detect and protect against error, fraud and other criminal activity; enforce our User Agreement; and as otherwise described to you at the time of collection. If you sign up for an account, we may use your contact information to inform you about our product features and services (if you wish to no longer receive these offers you may follow the unsubscribe instructions contained in each of the email communications you receive.) For fraud prevention and security purposes, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your personal information to identify users using multiple User IDs or aliases. We may compare and review your personal information for errors, omissions and for accuracy.
If you choose to use our service and pay with credit card or corporate invoice, we use your address and billing information to bill you and provide associated support.
Internal Service Providers for Our Operations. We may use third parties that we refer to as internal service providers to facilitate or outsource one or more aspects of the business, product and service operations that we provide to you (e.g., search technology, authentication systems, bill collection, and fraud detection, and a customer support vendor to provide live chat services), and therefore we may provide some of your personal information directly to these internal service providers. These internal service providers are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide them for any other purpose except to facilitate the specific outsourced Informed K12 related operation, unless you have explicitly agreed or given your prior permission to them for additional uses.
Legal Requests. Informed K12 cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you and the Informed K12 community from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, UserID history, fraud complaints, usage history without a subpoena. Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to: prevent imminent physical harm or financial loss; or report suspected illegal activity. Further, we may disclose some your personal information to Informed K12 Internal Service Providers under our confidentiality agreement, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity.
If Informed K12 is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Our Site offers publicly accessible blogs. You should be aware that any information you provide in these blogs may be read, collected, and used by others who access them. To request removal of your personal information from our blog, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
In order to facilitate interaction among all Informed K12 members, our Product may allow you limited access to other users' contact and authentication status information.
By entering into our User Agreement, you agree that, with respect to other users' information that you obtain through the Site or through a Informed K12-related communication or Informed K12-facilitated transaction, Informed K12 hereby grants to you a license to use such information only for: (a) Informed K12-related communications that are not unsolicited commercial messages, (b) using services offered through Informed K12 (e.g. document sending, signing, notarizing, etc.), and (c) any other purpose that a user expressly agrees to after you tell them the purpose you would like to use it for. In all cases, you must give users an opportunity to withdraw consent to sign electronically. In addition, under no circumstances, except as defined in this Section, can you disclose personal information about another user to any third party without our consent and the consent of that user. You agree that other users may use your personal information to communicate with you in accordance with this Section.
If you choose to use our referral service to tell another contact about our Site, we will ask you for the contact’s name and email address. We will automatically send your contact an email inviting him or her to visit the Site. Informed K12 stores this information only for the purposes of sending email and of tracking the success of our referral program.
Your contact may contact us at the email address below to request that we remove this information from our database.
You are responsible for all actions taken with your User ID and password, including fees charged to your account, and all actions taken with your account. Therefore we do not recommend that you disclose your Informed K12 password to any third parties. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password.
We offer you the ability to automatically review and change the information you submit to us by logging into the Site and entering in the new information yourself. You can change your password, contact information, financial information, and user preferences by going to the profile area. You must promptly update your personal information if it changes or is inaccurate. Changing your personal information will not impact any completed transactions. Upon your request, we will deactivate your account, contact information, billing information, shipping information, and financial information from our active databases. To make this request, email firstname.lastname@example.org. Such information will be deactivated as soon as reasonably possible based on your account activity and in accordance with our deactivation policy and applicable law.
We will retain in our files some personal information, and past document transactions to prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our User Agreement and comply with legal requirements as is permitted by law. Therefore, you should not expect that all of your personal information will be completely removed from our databases in response to your requests. However, such personal information will be deactivated from member viewing and will only be available to select Informed K12 personnel.
We may use a third party service provider to conduct these surveys to better provide our services to you; that company is prohibited from using our users’ personally identifiable information for any other purpose.
Your information is stored on Informed K12's servers located in the United States. We use procedural and technical safeguards to protect your personal information against loss or theft as well as unauthorized access and disclosure to protect your privacy, including encryption, "firewalls" and Secure Socket Layers, when we ask for sensitive personal information, like credit card information. We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. However, "perfect security" does not exist on the Internet. If you have any questions about security on our Site, you can contact us at support@InformedK12.com.
This Site is not intended for children under the age of 13. Informed K12 does not target its services or this Site to children under 13. Informed K12 does not knowingly collect personally identifiable information from children under the age of 13.
If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.